Dialog job vacancies
Dialog job vacancies -Description
Manage staff levels and staff allocation the business hours and act as a single complaint escalation point for corporate customers in order to maintain an unerupted complaints resolution mechanism.
Dialog job vacancies Responsible for ownership of all corporate customers incidents to maintain a single point of contact for Dialog.
Manage critical customers incidents associated to customer communication and activities to undertake any appropriate escalations to customers and cross divisions within Dialog.
Provide information about incidents for analysis and evaluate the KPIs of DESC Service Desk.
Build services relationship with external and internal stake holders to maintain and improve the performance level of DESC service desk.
Responsible for checking Connection Status for DAP, DBN, DTV and DS to identify whether the customer is disconnected or not and Last mile access system connectivity checking.
Responsible for checking the connectivity in-between IDU (In Door Unit) to router and connectivity in-between IDU the rest of the supporting devices of Dialog and Customers.
Provide first contact resolution to maintain the maximum trouble shooting levels in DESC Support centre to increase the performance levels.
Responsible for checking and troubleshooting the device level configuration under DAP, DBN, DTV and DS services to provide first contact resolution.
Responsible for providing billing related information including disputes of DAP, DBN, DTV and DS to maintain facilitate the complaining customers.
Check outstanding, illegal connections and pass information properly to customers and escalate to back office team to follow-up the complaints.
Assist and direct customers on Bizcare Issues and resolve them on time to increase the Bizcare usage.
Handling any type of queries and complaints in a friendly and professional manner (DAP / DBN / DTV).
Refrain from enclosing customer confidential data to 3rd party within DESC Service desk staff.
Lodging Incident through incident management system (DAP / DBN / DTV) to record purposes, follow up on the incident and other stakeholders to resolve the incident.
Updating the complaints status to the customer time to time
Dialog job vacancies Entry Requirements
Should possess NDES / NDT / HNDE (Telecommunication / Electronics / Electrical)
Minimum 2 years related with the Telecommunication industry, Experience in contact centre or customer service would be an added advantage.
Good at Communication skills, Coordinating skills with other stakeholders, Team player, positive attitude, adopt to change and able to finish the given tasks on time
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